NOTE: For customer support and product inquiries, email sales@jetskifficial.com with your order number and video/photos of the car assembly/configuration for fastest response.

GENERAL SHIPPING

Once you place an order with us, you acknowledge and accept our shipping & return policy as stated below.

The product will leave the warehouse within 1-2 business days. Your item may ship out immediately but it may take longer to receive your tracking number. Please note that shipping days do not include the order day, weekends, nor holidays. Delivery times will vary between 2-5 days depending on your location within the US. Tracking numbers will be sent you via email as soon as the information becomes available to us. Generally we will ship all orders via UPS or Fedex but we reserve the right to use any carrier. Customers must save the packaging box in case a return is to be processed (not all products are eligible for returns, only select items are eligible you must contact our support team), Jetshi Official does not provide boxes (available at local Home Depot stores).

In the chance your product is out of stock, one of our customer service associates will be contacting you immediately via email to discuss further options, you must include the correct email address so that we can contact you.

By placing an order on our website and adhering to the ‘Agree to Terms’ checkbox at checkout, you agree to receive email and text notifications with the number you provide us regarding your order confirmation, shipping address verification, and any other relevant notifications to ensure the proper delivery of your order. 

RETURNS & EXCHANGE POLICY

Customers are liable for inputting the correct shipping address in the order form and will be liable for the replacement costs in the case the address was input incorrectly. Please double-check to ensure that you have listed the appropriate address in the shipping address section.

Not all items are eligible for returns, buyers must contact our support team PRIOR to purchasing the item to see if the item is eligible for returns. Should the items arrive damaged, follow the instructions outlined below on this page. Only eligible products may be returned to us in new and unused condition and original packaging within 7 days if it is an item that is eligible for a return, customers must email us with the order number (restocking fee of 20-35% (depending on model) will apply for eligible return items) – do not ship any products back until you receive the RMA number and email instructions. 

Please note that we may charge you for the replacement of damaged, altered, missing, written-on, or taped-on contents or cartons and we reserve the right to refuse any such returns. Any merchandise returned to us unauthorized will be refused. Please verify with our support team first at sales@jetskiofficial.com.

For products eligible for returns only: Once products are received back at our facility and inspected, eligible returns will be refunded in the original payment form, minus shipping and handling as long as no damage has taken place. Pack the products into a shipping box with plenty of packing material, place the product pieces back in its original form (as best you can), and tape the box securely (if you have discarded the original box, you can use any box available from your local store like Home Depot and find a box (make sure to cut it in the required dimensions, ask our support rep – size must be in the right dimension for Fedex/UPS to deliver). We must provide exact dimensions of the box to create FedEx and UPS labels.

All customers must inspect the condition of the product upon arrival and report any problems within 7 days from receiving the product. We cannot accept returns of eligible products more than 7 days after you have received the order.

All items must be in the original packaging, same condition that you received, and unused to be eligible for a return. Used products will not be eligible for returns and can only be serviced under warranty. Customers are liable for dropping off the package to the nearest UPS/FedEx location.

If you are approved, then your refund will be processed, and a credit will automatically be applied back to the form of payment used either PayPal or original method of payment within 7 business days.

DAMAGED / DEFECTIVE ITEMS: 

Customers must email sales@jetskiofficial.com with the order number and photos/videos of any damages immediately upon receiving the item. DO NOT start assembling the parts until you share the photos with our support team. Once you have sent us an email with images/videos we will verify the parts needed for replacement and ship out the replacement parts based on the missing/defective parts, depending on availability (some parts may require a separate special order). Customers are responsible for installing these parts, our support team is available to guide you through the assembly process via email. 

LOST ITEMS: 

We will not be liable for lost packages marked as “completed” deliveries via FedEx/UPS. Deliveries marked as “completed” with proof of deliveries will be counted as final. We reserve the right to obtain proof of delivery and file a trace case to investigate orders that are marked as “delivered”. All customers must submit a lost package report with your local police department and provide the lost report to us in order to conduct a lost case investigation with our carrier partners. All decisions will be based on police lost report investigation and FedEx/UPS investigation results, we will not issue  refunds or replacements for packages with a proof of delivery confirmation.

[IMPORTANT PLEASE READ]

You must email sales@jetskiofficial.com including your order number, tracking number, and attach an official ‘lost package’ report from your local police department. Customers must file a lost package report with the police immediately if delivery is marked “completed” but not delivered. We must receive a copy of the lost report with the official stamp from your local police department, if customers cannot provide the official report within 5 days of delivery confirmation we cannot file a lost case investigation and we cannot ship replacements for lost packages until we file a lost claim with the carriers with the verified lost report within the 5 day period. 

NOTE: AFTER 15 DAYS, JETSKIOFFICIAL CAN NOT ACCEPT RETURNS

BUYERS MUST CONTACT SUPPORT TO CHECK IF SELECTED ITEM IS ELIGIBLE FOR RETURN PRIOR TO PURCHASING: In order to return a product that’s eligible for returns that is unused/new item in its original box and packaging, please follow the below instructions:

1. 1. You MUST contact us via email to get an RMA (Return merchandise authorization) Number and return instructions PRIOR to returning the item.
   2. Package MUST be unused and placed back in its original packaging.
   3. Pack the products into a shipping box with plenty of packing material, and tape securely.
   4. You MUST write the RA# issued by Customer Service clearly on the outside of the shipping carton, NOT on the product package.
   5. We suggest that you use UPS Ground Service “Insured.”
   6. Customers must drop off the package at the nearest UPS/FedEx location.